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Since April 2009 the NHS implemented a new Complaints Procedure which the practice has adopted.  Please contact reception for a complaint leaflet and or form, should you wish to make a complaint, or contact the Practice Manager directly.

 

All complaints are delat with using our in-house complaints procedure.  A complaint will be investigated by the Practice Manager and a Partner and you will then receive a reply either by telephone or in writing.  If you are unsure whether you want to make a complaint but would still like to resolve an issue, you can call the Patient Advice and Liaison Service (PALS) telephone 0800 917 7919.  This service can help you with advice, information and support. 


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